Product FAQ’s
Black Limestone
What is Black Limestone?
Black Limestone is a premium natural stone known for its deep, rich black colour with subtle variations in texture and tone. Sourced from India, this durable and elegant stone is often used for patios, paths, driveways and garden features.
Why is it ideal for outdoor use?
Limestone paving is an excellent choice for outdoor paving due to its durability, weather resistance, and non-slip surface. It can withstand various weather conditions, including rain, frost, and sun, making it ideal choice for your landscaping project. The stone’s natural textures provide a safe, slip-resistant surface, while its variety of colours, tones and patterns adds a beautiful, rustic charm to any outdoor space. Limestone paving also requires minimal maintenance, making it a practical and long-lasting option for outdoor areas.
What finishes are available?
Black Limestone paving is available in Natural (Textured) finish. Black Limestone is also available in multiple size options such as 900×600 and 4 size patio packs.
Does Black Limestone need sealing?
While Black Limestone is durable and weather-resistant, it’s recommended to seal it to enhance its longevity and protect it from staining, especially in high-traffic areas. Sealing helps prevent moisture absorption and maintains the stone’s appearance over time.
In contrast, porcelain paving typically doesn’t require sealing due to its non-porous nature, making it low maintenance and resistant to staining. However, sealing may still be considered for grout lines or specific finishes.
How do I maintain Black Limestone?
To maintain Black Limestone, regularly sweep to remove dirt and debris, and clean with a mild detergent and warm water using a soft-bristled brush. For tougher stains, use a stone cleaner or moss remover. Consider sealing the paving every 1-2 years to protect it from moisture and stains. To prevent weeds, apply a weed killer or remove weeds manually as needed. Always avoid harsh chemicals or power washing on high settings to preserve the stone’s surface.
Will Black Limestone Fade?
Black Limestone will naturally mellow and soften with age, especially when exposed to direct sunlight and weather. While its colour can change slightly to a pale anthracite tone, it will not fade dramatically like some lighter stones. The natural aging process enhances its character, giving it a more refined and timeless look over time. If you want to keep the intense black tones, then a back to black sealer will be required. You can get wet look versions and “invisible” sealers that enhance the colour without the wet look.
Black Granite
What is Black Granite Paving?
Black Granite is a premium natural stone that is known for its deep, rich black colour and elegant appearance with intricate speckles and veins. Sourced from various quarries, including those in Indi, China and Brazil, this stone is prized for its elegance, durability, and versatility. Black Granite is commonly used for patios, paths, driveways and garden features.
Why is it ideal for outdoor use?
Granite paving is an excellent choice for outdoor paving due to its durability, weather resistance, and non-slip surface. It can withstand various weather conditions, including rain, frost, and sun, making it ideal choice for your landscaping project. The stone’s natural textures provide a safe, slip-resistant surface, while its variety of colours, tones and patterns adds a beautiful, rustic charm to any outdoor space. Sandstone paving also requires minimal maintenance, making it a practical and long-lasting option for outdoor areas.
What finishes are available?
Black Granite paving is available in a Natural (Textured) finish. Black Granite available in multiple size options such as 900×600 and 4 size patio packs. We also offer Black Granite is a cobble version which is perfect for large driveway projects and simply as a border.
Does Black Granite need sealing?
While Black Granite is durable and weather-resistant, it’s recommended to seal it to enhance its longevity and protect it from staining, especially in high-traffic areas. Sealing helps prevent moisture absorption and maintains the stone’s appearance over time.
In contrast, porcelain paving typically doesn’t require sealing due to its non-porous nature, making it low maintenance and resistant to staining. However, sealing may still be considered for grout lines or specific finishes.
How do I maintain Black Granite?
To maintain Black Granite, regularly sweep to remove dirt and debris, and clean with a mild detergent and warm water using a soft-bristled brush. For tougher stains, use a stone cleaner or moss remover. Consider sealing the paving every 1-2 years to protect it from moisture and stains. To prevent weeds, apply a weed killer or remove weeds manually as needed. Always avoid harsh chemicals or power washing on high settings to preserve the stone’s surface.
Will Black Granite fade?
No, Black Granite is extremely resistant to fading. Due to its dense, non-porous structure, it is not affected by exposure to sunlight or weather conditions in the way that some other materials might be. With proper care, Silver Granite maintains its aesthetic appeal for many years. Due to its porous nature, you will think the paving has changed colour or become darker but generally a good clean and a sealer and you have your paving back to day one.
Fossil Mint
What is Fossil Mint Indian Sandstone?
Fossil Mint Sandstone is a beautiful, natural stone sourced from India, known for its unique combination of colours and fossilized patterns. It features a blend of soft mint green, beige, and honey tones, with the added feature of real fossils embedded in the stone, giving it a distinct and ancient appearance. Ideal for patios, paths, driveways and garden features.
Why is it ideal for outdoor use?
Sandstone paving is an excellent choice for outdoor paving due to its durability, weather resistance, and non-slip surface. It can withstand various weather conditions, including rain, frost, and sun, making it ideal choice for your landscaping project. The stone’s natural textures provide a safe, slip-resistant surface, while its variety of colours, tones and patterns adds a beautiful, rustic charm to any outdoor space. Sandstone paving also requires minimal maintenance, making it a practical and long-lasting option for outdoor areas.
What finishes are available?
Fossil Mint paving is available in Natural (Textured) and in the 4 size patio pack.
Does Fossil Mint sandstone need sealing?
While Fossil Mint sandstone is durable and weather-resistant, it’s recommended to seal it to enhance its longevity and protect it from staining, especially in high-traffic areas. Sealing helps prevent moisture absorption and maintains the stone’s appearance over time.
In contrast, porcelain paving typically doesn’t require sealing due to its non-porous nature, making it low maintenance and resistant to staining. However, sealing may still be considered for grout lines or specific finishes.
How do I maintain Fossil Mint sandstone?
To maintain Fossil Mint sandstone, regularly sweep to remove dirt and debris, and clean with a mild detergent and warm water using a soft-bristled brush. For tougher stains, use a stone cleaner or moss remover. Consider sealing the paving every 1-2 years to protect it from moisture and stains. To prevent weeds, apply a weed killer or remove weeds manually as needed. Always avoid harsh chemicals or power washing on high settings to preserve the stone’s surface.
Will I find fossils in Fossil Mint sandstone?
Yes! Fossil Mint Sandstone is known for its fossilized patterns. These fossils can range from plant and leaf imprints to small shell or animal fossils, making each stone unique. The presence of fossils adds to the stone’s charm, giving it an organic and historic feel. The variations are part of the stone’s natural beauty, adding depth and character to your outdoor space.
Grey Limestone
What is Grey Limestone?
Grey Limestone is a premium natural stone known for its elegant grey tones with subtle variations in texture and tone. Sourced from India, this durable and elegant stone is often used for patios, paths, driveways and garden features.
Why is it ideal for outdoor use?
Limestone paving is an excellent choice for outdoor paving due to its durability, weather resistance, and non-slip surface. It can withstand various weather conditions, including rain, frost, and sun, making it ideal choice for your landscaping project. The stone’s natural textures provide a safe, slip-resistant surface, while its variety of colours, tones and patterns adds a beautiful, rustic charm to any outdoor space. Limestone paving also requires minimal maintenance, making it a practical and long-lasting option for outdoor areas.
What finishes are available?
Grey Limestone paving is available in Natural (Textured) finish. Grey Limestone is also available in multiple size options such as 900×600 and 4 size patio packs.
Does Grey Limestone need sealing?
While Grey Limestone is durable and weather-resistant, it’s recommended to seal it to enhance its longevity and protect it from staining, especially in high-traffic areas. Sealing helps prevent moisture absorption and maintains the stone’s appearance over time.
In contrast, porcelain paving typically doesn’t require sealing due to its non-porous nature, making it low maintenance and resistant to staining. However, sealing may still be considered for grout lines or specific finishes.
How do I maintain Grey Limestone?
To maintain Grey Limestone, regularly sweep to remove dirt and debris, and clean with a mild detergent and warm water using a soft-bristled brush. For tougher stains, use a stone cleaner or moss remover. Consider sealing the paving every 1-2 years to protect it from moisture and stains. To prevent weeds, apply a weed killer or remove weeds manually as needed. Always avoid harsh chemicals or power washing on high settings to preserve the stone’s surface.
Will Grey Limestone Fade?
Grey Limestone is a durable and long-lasting material, but like most natural stones, its colour can slightly soften with exposure to sunlight and weather. However, it does not fade significantly. Like all natural stone products a sealer can be applied to enhance these tones.
Kandla Grey
What is Kandla Grey Indian Sandstone?
A durable, weather-resistant natural stone with grey tones, ideal for patios, paths, driveways and garden features.
Why is it ideal for outdoor use?
Sandstone paving is an excellent choice for outdoor paving due to its durability, weather resistance, and non-slip surface. It can withstand various weather conditions, including rain, frost, and sun, making it ideal choice for your landscaping project. The stone’s natural textures provide a safe, slip-resistant surface, while its variety of colours, tones and patterns adds a beautiful, rustic charm to any outdoor space. Sandstone paving also requires minimal maintenance, making it a practical and long-lasting option for outdoor areas.
What finishes are available?
Kandla Grey paving is available in Smooth (Honed) and Natural (Textured). Kandla Grey is available in both natural stone and porcelain.
Does Kandla Grey sandstone need sealing?
While Kandla Grey sandstone is durable and weather-resistant, it’s recommended to seal it to enhance its longevity and protect it from staining, especially in high-traffic areas. Sealing helps prevent moisture absorption and maintains the stone’s appearance over time.
In contrast, porcelain paving typically doesn’t require sealing due to its non-porous nature, making it low maintenance and resistant to staining. However, sealing may still be considered for grout lines or specific finishes.
How do I maintain Kandla Grey sandstone?
To maintain Kandla Grey sandstone, regularly sweep to remove dirt and debris, and clean with a mild detergent and warm water using a soft-bristled brush. For tougher stains, use a stone cleaner or moss remover. Consider sealing the paving every 1-2 years to protect it from moisture and stains. To prevent weeds, apply a weed killer or remove weeds manually as needed. Always avoid harsh chemicals or power washing on high settings to preserve the stone’s surface.
Will Kandla Grey be all one colour?
Kandla Grey paving won’t necessarily be all one colour. Like all natural stone, including Kandla Grey sandstone, will have natural tone and texture variations, making each slab unique. This can include subtle shifts in colour, such as copper tones, which are often due to the stone’s iron content. These variations are part of the stone’s natural beauty, adding depth and character to your outdoor space.
Kota Blue Limestone
What is Kota Blue Limestone?
Kota Blue Limestone is a high-quality, natural stone known for its stunning deep blue to grey-blue tones. Sourced primarily from the Kota region in India, this stone is highly valued for its sleek, modern appearance and durability. Kota Blue is often used for patios, paths, driveways and garden features.
Why is it ideal for outdoor use?
Limestone paving is an excellent choice for outdoor paving due to its durability, weather resistance, and non-slip surface. It can withstand various weather conditions, including rain, frost, and sun, making it ideal choice for your landscaping project. The stone’s natural textures provide a safe, slip-resistant surface, while its variety of colours, tones and patterns adds a beautiful, rustic charm to any outdoor space. Limestone paving also requires minimal maintenance, making it a practical and long-lasting option for outdoor areas.
What finishes are available?
Kota Blue Limestone paving is available in Natural (Textured) finish. Kota Blue Limestone is also available in multiple size options such as 900×600 and 4 size patio packs.
Does Kota Blue Limestone need sealing?
While Kota Blue Limestone is durable and weather-resistant, it’s recommended to seal it to enhance its longevity and protect it from staining, especially in high-traffic areas. Sealing helps prevent moisture absorption and maintains the stone’s appearance over time.
In contrast, porcelain paving typically doesn’t require sealing due to its non-porous nature, making it low maintenance and resistant to staining. However, sealing may still be considered for grout lines or specific finishes.
How do I maintain Kota Blue Limestone?
To maintain Kota Blue Limestone, regularly sweep to remove dirt and debris, and clean with a mild detergent and warm water using a soft-bristled brush. For tougher stains, use a stone cleaner or moss remover. Consider sealing the paving every 1-2 years to protect it from moisture and stains. To prevent weeds, apply a weed killer or remove weeds manually as needed. Always avoid harsh chemicals or power washing on high settings to preserve the stone’s surface.
Will Kota Blue Limestone Fade?
Kota Blue Limestone can slightly change in colour over time due to exposure to sunlight, weather, and other environmental factors. However, it will not fade drastically. The stone may develop a paler finish which can enhance its character and give it a charming, aged look. Like all natural stone products, a enhancing sealer can be applied to enhance these tones and refresh the image.
Raj Green
What is Raj Green Sandstone?
A durable, weather-resistant natural stone with beautiful colour variation, ideal for patios, paths, driveways and garden features.
Why is it ideal for outdoor use?
Raj Green sandstone paving is an excellent choice for outdoor paving due to its durability, weather resistance, and non-slip surface. It can withstand various weather conditions, including rain, frost, and sun, making it ideal choice for your landscaping project. The stone’s natural textures provide a safe, slip-resistant surface, while its variety of colours, tones and patterns adds a beautiful, rustic charm to any outdoor space. Sandstone paving also requires minimal maintenance, making it a practical and long-lasting option for outdoor areas.
What finishes are available?
Raj Green paving is available in Smooth (Honed) and Natural (Textured). It is also available in both natural stone and porcelain.
Does Raj Green sandstone need sealing?
While Raj Green sandstone is durable and weather-resistant, it’s recommended to seal it to enhance its longevity and protect it from staining, especially in high-traffic areas. Sealing helps prevent moisture absorption and maintains the stone’s appearance over time.
In contrast, porcelain paving typically doesn’t require sealing due to its non-porous nature, making it low maintenance and resistant to staining. However, sealing may still be considered for grout lines or specific finishes.
How do I maintain Raj Green sandstone?
To maintain Raj Green sandstone, regularly sweep to remove dirt and debris, and clean with a mild detergent and warm water using a soft-bristled brush. For tougher stains, use a stone cleaner or moss remover. Consider sealing the paving every 1-2 years to protect it from moisture and stains. To prevent weeds, apply a weed killer or remove weeds manually as needed. Always avoid harsh chemicals or power washing on high settings to preserve the stone’s surface.
Will Raj Green Sandstone fade?
Raj Green Sandstone is designed to weather naturally, and over time, its colours may age to a more softer tone due to exposure to sunlight and weather. However, it will not “fade” in the same way artificial materials might. Its natural aging process can enhance the character and charm of the stone. You can purchase and sandstone enhancer which keeps the bold colours and tones.
Rainbow Sandstone
What is Rainbow Indian Sandstone?
Rainbow Sandstone is a stunning natural stone known for its vibrant and varied colour palette, including hues of red, orange, yellow, pink, and beige. Sourced primarily from India, this stone is prized for its striking visual appeal and is commonly used in paving. Each piece of paving has a unique combination of colours, tones and variations which makes it very eye catching.
Why is it ideal for outdoor use?
Sandstone paving is an excellent choice for outdoor paving due to its durability, weather resistance, and non-slip surface. It can withstand various weather conditions, including rain, frost, and sun, making it ideal choice for your landscaping project. The stone’s natural textures provide a safe, slip-resistant surface, while its variety of colours, tones and patterns adds a beautiful, rustic charm to any outdoor space. Sandstone paving also requires minimal maintenance, making it a practical and long-lasting option for outdoor areas.
What is Rainbow sandstone like compared to other natural sandstones?
Rainbow Sandstone is a relatively durable stone, but it is softer compared to some other sandstones. As a softer sandstone, it can be more prone to scratching or chipping if not handled carefully during installation. While it is suitable for most applications, extra attention should be paid to its installation to prevent any damage.
Does Rainbow sandstone need sealing?
While Rainbow sandstone is durable and weather-resistant, it’s recommended to seal it to enhance its longevity and protect it from staining, especially in high-traffic areas. Sealing helps prevent moisture absorption and maintains the stone’s appearance over time.
In contrast, porcelain paving typically doesn’t require sealing due to its non-porous nature, making it low maintenance and resistant to staining. However, sealing may still be considered for grout lines or specific finishes.
How do I Rainbow sandstone?
To maintain Rainbow sandstone, regularly sweep to remove dirt and debris, and clean with a mild detergent and warm water using a soft-bristled brush. For tougher stains, use a stone cleaner or moss remover. Consider sealing the paving every 1-2 years to protect it from moisture and stains. To prevent weeds, apply a weed killer or remove weeds manually as needed. Always avoid harsh chemicals or power washing on high settings to preserve the stone’s surface.
Will Rainbow sandstone fade?
Rainbow Sandstone is naturally weathered, and over time, its colours may soften and change due to exposure to sunlight and the elements. However, it will not lose its distinctive appearance. The aging process can give it a more natural and rustic look, but it’s important to maintain the stone to keep its vibrancy. Using a product such a “Enhancer and Sealer” you will be able to keep the Rainbows vibrancy alive and fresh.
Rippon Buff
What is Rippon Buff Indian Sandstone?
A durable, weather-resistant natural stone with beautiful colour variation, ideal for patios, paths, driveways and garden features.
Why is it ideal for outdoor use?
Sandstone paving is an excellent choice for outdoor paving due to its durability, weather resistance, and non-slip surface. It can withstand various weather conditions, including rain, frost, and sun, making it ideal choice for your landscaping project. The stone’s natural textures provide a safe, slip-resistant surface, while its variety of colours, tones and patterns adds a beautiful, rustic charm to any outdoor space. Sandstone paving also requires minimal maintenance, making it a practical and long-lasting option for outdoor areas.
What finishes are available?
Rippon Buff paving is available in Smooth (Honed) and Natural (Textured).
Does Rippon Buff sandstone need sealing?
While Rippon Buff sandstone is durable and weather-resistant, it’s recommended to seal it to enhance its longevity and protect it from staining, especially in high-traffic areas. Sealing helps prevent moisture absorption and maintains the stone’s appearance over time.
In contrast, porcelain paving typically doesn’t require sealing due to its non-porous nature, making it low maintenance and resistant to staining. However, sealing may still be considered for grout lines or specific finishes.
How do I maintain Rippon Buff sandstone?
To maintain Rippon Buff sandstone, regularly sweep to remove dirt and debris, and clean with a mild detergent and warm water using a soft-bristled brush. For tougher stains, use a stone cleaner or moss remover. Consider sealing the paving every 1-2 years to protect it from moisture and stains. To prevent weeds, apply a weed killer or remove weeds manually as needed. Always avoid harsh chemicals or power washing on high settings to preserve the stone’s surface.
Will Rippon Buff Sandstone fade?
Rippon Buff Sandstone is designed to weather naturally, and over time, its colours may age to a more softer tone due to exposure to sunlight and weather. However, it will not “fade” in the same way artificial materials might. Its natural aging process can enhance the character and charm of the stone. You can purchase and sandstone enhancer which keeps the bold colours and tones.
Silver Granite
What is Silver Granite Paving?
Silver Granite is a high-quality, natural stone known for its striking silvery-grey colour with intricate speckles and veins. Sourced from various quarries, including those in India, China and Brazil, this stone is prized for its elegance, durability, and versatility. Silver Granite is commonly used for patios, paths, driveways and garden features.
Why is it ideal for outdoor use?
Granite paving is an excellent choice for outdoor paving due to its durability, weather resistance, and non-slip surface. It can withstand various weather conditions, including rain, frost, and sun, making it ideal choice for your landscaping project. The stone’s natural textures provide a safe, slip-resistant surface, while its variety of colours, tones and patterns adds a beautiful, rustic charm to any outdoor space. Sandstone paving also requires minimal maintenance, making it a practical and long-lasting option for outdoor areas.
What finishes are available?
Silver Granite paving is available in a Natural (Textured) finish. Silver Granite available in multiple size options such as 900×600 and 4 size patio packs. We also offer Silver Granite is a cobble version which is perfect for large driveway projects and simply as a border.
Does Silver Granite need sealing?
While Silver Granite is durable and weather-resistant, it’s recommended to seal it to enhance its longevity and protect it from staining, especially in high-traffic areas. Sealing helps prevent moisture absorption and maintains the stone’s appearance over time.
In contrast, porcelain paving typically doesn’t require sealing due to its non-porous nature, making it low maintenance and resistant to staining. However, sealing may still be considered for grout lines or specific finishes.
How do I maintain Silver Granite?
To maintain Silver Granite, regularly sweep to remove dirt and debris, and clean with a mild detergent and warm water using a soft-bristled brush. For tougher stains, use a stone cleaner or moss remover. Consider sealing the paving every 1-2 years to protect it from moisture and stains. To prevent weeds, apply a weed killer or remove weeds manually as needed. Always avoid harsh chemicals or power washing on high settings to preserve the stone’s surface.
Will Silver Granite fade?
No, Silver Granite is extremely resistant to fading. Due to its dense, non-porous structure, it is not affected by exposure to sunlight or weather conditions in the way that some other materials might be. With proper care, Silver Granite maintains its aesthetic appeal for many years. Due to its porous nature, you will think the paving has changed colour or become darker but generally a good clean and a sealer and you have your paving back to day one.
Yellow Limestone
What is Yellow Limestone?
Yellow Limestone is a premium natural stone known for its elegant grey tones with subtle variations in texture and tone. Sourced from India, this durable and elegant stone is often used for patios, paths, driveways and garden features.
Why is it ideal for outdoor use?
Limestone paving is an excellent choice for outdoor paving due to its durability, weather resistance, and non-slip surface. It can withstand various weather conditions, including rain, frost, and sun, making it ideal choice for your landscaping project. The stone’s natural textures provide a safe, slip-resistant surface, while its variety of colours, tones and patterns adds a beautiful, rustic charm to any outdoor space. Limestone paving also requires minimal maintenance, making it a practical and long-lasting option for outdoor areas.
What finishes are available?
Yellow Limestone paving is available in Natural (Textured) finish. Yellow Limestone is also available in multiple size options such as 900×600 and 4 size patio packs.
Does Yellow Limestone need sealing?
While Yellow Limestone is durable and weather-resistant, it’s recommended to seal it to enhance its longevity and protect it from staining, especially in high-traffic areas. Sealing helps prevent moisture absorption and maintains the stone’s appearance over time.
In contrast, porcelain paving typically doesn’t require sealing due to its non-porous nature, making it low maintenance and resistant to staining. However, sealing may still be considered for grout lines or specific finishes.
How do I maintain Yellow Limestone?
To maintain Yellow Limestone, regularly sweep to remove dirt and debris, and clean with a mild detergent and warm water using a soft-bristled brush. For tougher stains, use a stone cleaner or moss remover. Consider sealing the paving every 1-2 years to protect it from moisture and stains. To prevent weeds, apply a weed killer or remove weeds manually as needed. Always avoid harsh chemicals or power washing on high settings to preserve the stone’s surface.
Will Yellow Limestone Fade?
Yellow Limestone can slightly change in colour over time due to exposure to sunlight, weather, and other environmental factors. However, it will not fade drastically. The stone may develop a more rustic image which can enhance its character and give it a charming, aged look. Like all natural stone products, a sealer can be applied to enhance these tones and refresh the image.
Delivery FAQ
How can I check if I am eligible for free delivery?
You can check your eligibility during the checkout process; enter your postcode and check delivery details.
How long does standard delivery take?
We aim to deliver all orders within 5-7 working days from dispatch of your order.
When should I place my order to qualify for next-day delivery?
Any next day deliveries need to be placed before midday Monday to Thursday. Next Day deliveries placed on a Friday before midday will be delivered the following Monday (excluding Bank Holidays – then the delivery will be on the Tuesday). The next day delivery is a premium delivery.
What are the delivery hours for standard deliveries?
Standard deliveries can arrive between the hours of 7.00am and 6.00pm unless you have chosen a timed delivery please call us to discuss timed delivery costs. Timed deliveries should arrive within the hours requested. If your delivery arrives early and you accept it without speaking to us first, we are unable to refund the timed delivery charge.
How will my delivery arrive?
The delivery will not arrive on a Hiab vehicle, so cannot be craned off. All deliveries are made with a tail lift offload.
If you are ordering a large quantity (10 tonnes or more) we can sometimes arrange alternative offload so please call us to discuss.
What should I check for when assessing the route to my property for delivery?
To help ensure a smooth delivery please contact us immediately if there are any obstructions on your route.
This does not just mean your drive or directly outside your house, please ensure the road approaching your property is also suitable for a curtain sided 24 tonne pallet truck vehicle. Please make sure that the route to your chosen delivery address has no weight restrictions, is free from low hanging branches or obstacles (including parked cars), which may cause damage to, or obstruct delivery vehicles.
Please note charges will be incurred if you have unsuitable access. Read more in our T&C’s.
What are the size dimensions of the delivery vehicles?
Vehicle Delivery will be made on a large 18/24 tonne vehicle (dimensions approximately 13m long and 4m high) unless otherwise requested. Please check you have sufficient access to accommodate this size vehicle at your chosen point of delivery. A smaller 7.5 tonne delivery vehicle (dimensions approximately 7.5m long and 3.5m high) can be requested, but must be done during the order process. However these vehicles are of limited availability so supply of them may delay your delivery by up to two working days. Also the maximum weight these possible is only 750kg for these smaller vehicles so please call to discuss.
Please note charges will be incurred if you have unsuitable access. Read more in our T&C’s.
What are the access requirements for the delivery vehicle?
Goods will be placed as near to your property as the driver deems safe. It is at the drivers discretion whether the goods are left kerbside or on your property. If the driver considers your access unsuitable for whatever reason they are within their rights to refuse to unload the pallet or leave it as near as possible to the required destination. Vehicles are not insured to enter your premises.
The pallet truck can only be operated on a flat, level and solid surface which is free from grass or gravel. The driver will be unable to push or pull the goods up any sort of incline or pull the pallet truck over uneven ground.
Please ensure the road approaching your property is also suitable for a curtain sided 24 tonne pallet truck vehicle. Please make sure that the route to your chosen delivery address has no weight restrictions, is free from low hanging branches or obstacles (including parked cars), which may cause damage to, or obstruct delivery vehicles.
Can I arrange for someone else to sign for the delivery on my behalf?
Yes, you can arrange for someone to receive and sign for the materials on your behalf.
What are my options if I cannot sign for the goods in person?
If you are not going to be in to receive your goods and do not have anyone who can sign on your behalf then please call us to discuss it. We can sometimes organise with our haulers to leave the goods without signature, however we do not recommend this as this lessens the chance of the goods being left exactly where you would like them.
What additional costs might I incur for failed or delayed deliveries?
We do request you are available by phone if you are not at home to receive your delivery. Failure to notify us of any delivery restrictions may delay receipt of your order, or may incur additional costs for failed or re-deliveries. These will be charged to you at cost in line with our terms and conditions, copies of which can be downloaded from our website.
Returns & Refunds
What should I do if my product is faulty, damaged, or not as described?
If you receive a faulty, damaged, or incorrect product, please contact us immediately. You can email us at sales@buygardenpaving.co.uk or call 01782 541605. Make sure to have your order number and details of the affected product(s) ready.
Will I get a refund for faulty or damaged products?
If the product arrives damaged then the purchaser is required to provide photos showing the damage within 24 hours of receiving the goods.
If slabs are damaged upon delivery then we ask for the purchaser to sign for it as ‘Damaged’ on arrival. They must notify BuyGardenPaving within 24 hours of receiving the goods to arrange refund or exchange.
We recommend that you open the package by only removing the top layer of polythene to reveal the slabs inside.
From here a thorough inspection of the slabs can be performed and a count of the exact number of damaged slabs, including photos can be taken. Photos can be sent directly to our office via: sales@buygardenpaving.co.uk please include the purchaser’s name and address for reference.
We require the damaged, unused slabs to be returned to us prior to us processing a refund or exchange for replacements. It is the purchaser’s responsibility to return the slabs, the pack or packs must not be laid as chips and damages can occur in the process.
Only full packs can be exchanged, do not use any of the slabs out of the pack as you may lose your right for an exchange. Do not start laying the slabs and then notifying us of damages as we cannot take liability once they have been unpacked.
Any damages or unusable are the customers responsibility to exchange, and any cost to return or redeliver lies with the purchaser.
Can I return products after delivery if I cancel my order?
Yes, but you will need to return the products at your own cost within 14 days of cancelling the order. Alternatively, we can arrange collection, but collection fees apply (minimum £80 per pallet).
What is the Consumer Cancellation Right?
We’ll refund your returned Products as soon as possible and no later than 14 days after receiving them back. The refund will be made to the debit or credit card you used to pay for the Products.
Please note that we have the right to reduce the amount of your refund to reflect any decrease in the Products’ value that has resulted from the manner in which you’ve handled them.
How do I exercise my Consumer Cancellation Right?
You must contact us before dispatch or within 14 days of delivery. If your order was delivered in multiple shipments, the 14-day period begins the day after the last shipment arrives.
Are there restrictions on cancelling orders placed in-store?
Yes, in-store orders are not covered by the statutory cancellation rights. However, we may consider returns or credits at our discretion.
Can I cancel an order for bulk bag materials like sand, gravel, or chippings?
No, we cannot accept returns for aggregates delivered in bulk bags. These bags are designed for a single delivery and cannot be safely recollected.
What is the standard recollection charge?
The standard recollection fee is £80 per pallet or 20% of the order value, whichever is greater. Charges may vary depending on the location and product type.
What happens if the cost of collection is higher than the product's value?
If you are unable to return the product yourself, we can arrange collection, but collection costs may exceed the product’s value. Please contact us at 01782 541605 for more details.
Didn’t find what you were looking for? Call us on 01782 541605 or email sales@bygardenpaving.co.uk.
